Frequently Asked Questions

Flow Wall™ often works with generic slat wall accessories that are "3-inch on center" slats. However, for our Flow Wall™ patented back bracket design to work you must have Flow Wall™ panel with our Flow Wall™ accessories. Using Flow Wall™ with another system will void the warranty on the product as it is not guaranteed to fit correctly or hold the same weight capacity on another system.

Yes - the installation process is the same. It could be a better and less expensive option compared to using drywall for Flow Wall™ by simply installing directly on bare studs.

No - while Flow Wall™ panel is water resistant, the cabinets are not. Be sure to limit direct contact with water to cabinet bodies, doors and shelves.

Yes - all you need is to purchase 2-inch Concrete Screws (available at hardware stores) and the installation process is the same. Another option is to "fir out" the wall using 2-inch x 2-inch or greater studs. Simply anchor the studs to the concrete wall using concrete wall anchors spacing them 16 inches off center. For added support, when storing heavier items, we recommend that you include a plywood sheet over the studs for greater strength.

Use Flow Wall™ anywhere you need clean, functional and organized space. You can use Flow Wall™ in the Garage, Laundry/Utility Rooms, Mud Rooms, Closets and in offices.

Yes - you can cut the panels using a variety of blades as the panels are high cellular PVC that metal blades can easily cut. Cut to your desired length and to accommodate electrical outlets, control panels, and similar situations.

Flow Wall™ panel is ¾-inch thick.

Not today. Currently we do not have an authorized installer network, yet, many customers contact local contractors for installation services and support. Nevertheless, the design for installation is easy enough to do yourself with basic tools.

After you have completed marking your stud location and selecting your desired panel location, plan for about 10 minutes per panel to properly install Flow Wall™. (We do recommend installing with two or more people for easier panel alignment.)

Flow Wall™ panels will hold up to 100 pounds per square foot, making it one of the strongest slat wall storage solutions available when properly installed. Cabinetry and accessories have individual weight ratings (see individual Product Details).

Absolutely – that is why Flow Wall™ works so great! All accessories, including cabinetry, can be moved and rearranged to fit and fill your storage needs. You’re never locked into any single configuration making Flow Wall™ one of the most versatile, durable and most affordable storage solutions.

Yes, 20,000 square feet to showcase our indoor, outdoor, and Flow Wall products. With each customer we strive to create a unique experience and fill your home with timeless pieces for years to come. Please come visit us! 1891 W 2100 S, Salt Lake City, UT 84119

Currently, we ship within the Continental United States only. We do not ship to PO boxes, Alaska, Hawaii or any locations outside of the Continental United States at this time.

In general, orders under 100 lbs. will be shipped via UPS ground. All larger orders will be shipped LTL, with an appointment scheduled by the freight company. Estimated delivery time is 7-14 business days; however, during peak spring and summer months, this may increase. Currently, we ship within the Continental United States only. We do not ship to PO boxes, Alaska, Hawaii or any locations outside of the Continental United States at this time.

You may return new items purchased directly from flowwall.com within 30 days of delivery for a refund of the purchase price of the product. With the exception of wrong items received, damaged, or defective shipments you will be required to pay the cost of the shipping including the cost to ship the product out to you and the cost to return the product back to the warehouse. The product must be returned in the original packaging, including any parts, accessories, manuals, and documentation, and must be in resalable condition to receive a refund. Items must arrive at our warehouse within 45 days of the original delivery date for you to qualify for a refund. You can expect to receive your refund to be credited to your bank account within four weeks of the receipt of the product at our warehouse. To discuss delivery issues or request a return please contact us here: contact us.

Flow Wall™ is committed to your satisfaction in the material and workmanship of our products. Flow Wall™ warrants that all products will be free from defects in the material or workmanship to the original consumer purchaser for a period of one year from the date of purchase. If a component is determined to be defective, within the terms of the warranty, Flow Wall™ will furnish a replacement component at no cost. This warranty applies under conditions of normal use, but does not apply to defects or damage that result from intentional or accidental damage, weather or weather related conditions, negligence, or unreasonable use, or us outside of our care instructions.

Flow Wall™ products can be washed with water. Please wipe dry all cabinets, laminate, and wood products. Cabinet shelves should not be loaded with more than 40lbs per bottom shelf and 50lbs for the rest of our standard shelving.